Refund Policy

The University of Gold Coast is committed to maintaining transparency and fairness in all financial transactions related to academic activities. This refund policy outlines the conditions under which students may request refunds from their Wallet within the Learning Management System (LMS), and the procedures involved.

The LMS Wallet is a digital payment facility designed to streamline student financial transactions. Students may top up their Wallet using:

•  Mobile Money
• VISA or MasterCard
• Bank Deposits
• Bank Transfers

Funds in the Wallet are used exclusively for academic-related payments, including but not limited to:

• Course Registration
• Resits
• Thesis Supervision
• Thesis Defense
• Graduation Fees

Students are strongly advised to maintain sufficient Wallet balances to avoid disruptions in academic activities.

Refunds from the Wallet are strictly limited to the following circumstances:

a. Successful Completion of Programme

Students who have successfully completed their postgraduate programme may request a refund of any remaining balance in their Wallet.

b. Programme Abandonment

Students who are compelled to abandon their programme due to circumstances beyond their control (e.g., medical emergencies, relocation, or other significant life events) may also be eligible for a refund.

Note: All refund requests must be supported by appropriate documentation and subject to approval by the Registry.

To initiate a refund, students must:

1. Submit a formal written request or send an email to the Registry.

2. Include relevant details such as:

• Full Name
• Student ID
• Programme of Study
• Reason for Refund
• Supporting Documentation (if applicable)

Refunds are processed within four (4) months from the date of approval. This duration accounts for internal verification, audit, and financial reconciliation procedures.

Certain payments are non-refundable under any circumstances:

• Application Fees: These are administrative charges and are not refundable.
• Successful Registrations: Once a course or set of courses has been successfully registered and confirmed in the LMS, the associated payments are final and non-refundable.

• Students cannot request partial withdrawals or transfers of Wallet funds during their active enrollment.
• Refunds are issued only to the original source of payment or as directed by the Registry.
•  The University reserves the right to amend this policy at any time, with prior notice to students.